DrawerBOX

047-702-3002OPEN 10:00〜19:00

JP / EN

INSTAGRAMLINE

DrawerBOX
INSTAGRAMLINE
JP EN

FAQ 

Selling Clothes

Selling Clothes 

Can I sell just one item?
Yes, we accept any number of items.
How much does the handling fee cost?
There are no handling or shipping fees.
Can I sell my items even if I'm under 20?
By the Japanese Secondhand Articles Dealer Act, the use of home delivery and purchase is limited to 18 years old and over.
We do not accept applications for those under the age of 18. For applications from the customers under age 20, the parents' consent sign and seal shall be the terms of the transaction.
I do not want my family to know...
It's okay. Please tell us about it when you apply.
The date and time of the return shipping can be arranged

Valuation Results and Estimations 

When will I get a valuation?
We will inform you a valuation within 3 business days after arrival of the items.
If you do not hear from us within 3 business days, please contact our store.
(DrawerBOX phone: 047-702-3002 Open 10: 00-18: 00 Mon.-Fri.)
How will I receive a valuation?
We will contact you by e-mail, telephone or fax.
Please fill out the desired method of communication on the application form.
Is it possible to receive a valuation before sending my items?
Yes. Please contact us at Photo Valuation. However, the actual valuation may be slightly different by the condition of the item.
Photo Valuation is here

Cancellations and Returns 

Can you return my items if I'm not happy with the valuation?
Yes, we can. Please do not worry because we won't charge any cancellation fee or return fee.
Can you retun the part of my items?
Yes, we can. Please do not worry because we won't charge any cancellation fee or return fee.
Can I get a valuation of the item that I once cancelled?
Yes, we can. However we might not be able to give the same valuation as before as the popularity and demand of the items change time to time.
Can you take the items that are not subject to sell?
Yes, we can if you wish to get rid of them.

Identification 

Why is it necessary to present my identification card?
According to Secondhand Articles Dealer Act, it is necessary to present a photocopy of the identification card (driving license, insurance card, passport etc.) to sell things.
Do I need a copy of my ID card every time?
You need to present your ID card just first time. Please include it only when there are changes in contents.
What are valid ID?
We need one of them below.
運転免許証(driver's license), 健康保険証(health insurance card), Passport, 学生証(student card), 在留カード(Zairyu card), 住基カード(Juki card with your address and date of birth), 住民票(resident card without My Number)
The name, date of birth and the address on ID have to match those on the application form, and limited to those within validity period.

Clothes You Can Sell

Brands 

What brands of clothes can I sell?
We mainly buy clothes of Drawer but we also buy clothes of similar brands.
Brand List
Can I sell non-Drawer clothes?
Yes, you can!
However, we may not be able to buy non- branded or fast fashion branded clothes.
We cannot buy【clothes that can not be worn】 such as those with holes, tears and dirt.

Items 

Can I sell items other than clothes?
Yes. we also buy your bags, shoes, hats, scarves, jewelry and other fashion accessories.
Can I sell men's or kids' clothes?
We are sorry, but we do not buy men's or kids' clothes.

Valuation Standards 

How do you decide the prices?
We decide the price from brand, design, product state, sales time, second-hand market price, sales performance etc.
Do I get a better valuation if I sell things that are in the season?
There is no change in valuations due to the season. However we increase valuation prices of some brands by season.
High-valuated Brands
What kind of items are better valuated?
The newer(released date) the better.
High-valuated brands
What is the standard for raising the assessed amount?
The new price, the popular model, the item with good condition will be UP rated price.
In addition, assessment may be up when you dry-clean etc beforehand.
It will be a slightly old model, can you buy it?
We will purchase items within 3 years from the release.
(Bags and accessories have also been purchased for items older than 3 years.)
Could you buy items without accessories?
Yes. It's okay. If there are accessories, the assessed amount may be up.
I would like to appraise genuine or fakes.
We do not perform genuine appraisal. Based on our assessment criteria, we can make a decision on whether you can purchase.

Sending Clothes to Us

How to Apply 

How do I apply?
Please apply online.
Application form
Can I apply by phone?
We are requesting application from our website, but if you can not apply for some reason please contact the store.(Japanese only)
(DrawerBOX store:047-702-3002 open 10:00-18:00 weekdays only)
I can not print the application form because I don't own printer ...
We will send it by fax or mail from our company.
I haven't received a confirmation e-mail since I applied.
There is a possibility that reception of reply email is refused. Please confirm that you reject the setting of the mail software of your e-mail software, check the junk e-mail filter setting, etc., so that you can receive e-mail from info@drawerbox.jp.
Notification email of valuation will be sent within 3 days after arrival of your package.
If e-mail from us does not arrive for more than 3 days, please contact us at (047-702-3002) .

Application Form Kit 

How long should I wait for the arrival of Application Kit?
We will ship within 3 business days.
However, in the case of applications during long holidays, we may need more time.
Do you charge cardboard boxes?
We send you as many boxes as you want for free.
Please tell me the size of the cardboard boxes.
● Small (45 cm × 33 cm × height 22 cm)
● Medium (54 cm × 39 cm × height 27 cm)
● Large (64 cm × 45.5 cm × height 30.5 cm)

How to Pack and Dispatch 

I'd like to send clothes quickly with boxes and paper bags at home.
Download Application Form here
Please enclose it and send it to the address below.

«Address»
DrawerBOX Valuation team
323-1-101 Hachigasaki-Midori-cho
Matsudo-shi
Chiba
270-0024
Japan
tel.047-702-3002
"I have enough cardboard and slips when I used it before, can I use it to send it?
Yes, you can.Please download Application Form hereand enclose it and send it to the address below.
«Address»
DrawerBOX valuation team
323-1-101 Hachigasaki-Midori-cho
Matsudo-shi
Chiba
270-0024
tel.047-702-3002
Is it better to put the application form in each box when I send multiple boxes?
No. Please enclose it in just one box.
The number of goods is small, and there is room in the box.
You can send as it is.
If there is too much room, cardboard may be damaged at the time of delivery, so please fill in the gap with a buffer agent (unnecessary newspaper etc) to fill it.
Can I put clothes and shoes together in the box?
You can put them in together. However the item may get dirty, we recommend putting the shoes in a bag.
I have run out of delivery slips.
Please prepare your cash on delivery slips yourself.
Is the shipping company fixed?
We are sending Yamato Transport's payment slip on Applicatioon kit. If you prepare by yourself, there is no particular designation.
There were cardboard box left.
Since returning is unnecessary, please use it from next time or discard it.
I applied for a Application Kit, but I would like to bring it to a store after all.
You don't need to cancel anything. Please bring your directly to the store.
There is no expiration date for application form, so please use it for the next opportunity.

Identification 

What are valid IDs?
運転免許証(driver's license), 健康保険証(health insurance card), Passport, 学生証(student card), 在留カード(Zairyu card), 住基カード(Juki card with your address and date of birth), 住民票(resident card without My Number)
The name, date of birth and the address on ID have to match those on the application form, and limited to those within validity period.
I forgot to enclose the "identification card".
Please send it to us by any of the following.
· Send an email with attached copy
· Mail a copy

DrawerBOX
1F Stella Torre
Matsudo
Matsudo-shi
Chiba
271 - 0092

info@drawerbox.jp

Selling Clothes In-Store

Store Information and How to Apply 

Do I need to make a reservation when bringing items to the store?
Reservation is not necessary in advance.
Is there anything I need when selling my clothes in-store?
ID is required. Please show it to the store staff.
What are valid IDs?
運転免許証(driver's license), 健康保険証(health insurance card), Passport, 学生証(student card), 在留カード(Zairyu card), 住基カード(Juki card with your address and date of birth), 住民票(resident card without My Number)
The name, date of birth and the address on ID have to match those on the application form, and limited to those within validity period.
Is there a parking lot?
There is no parking lot of our shop. Please use neighboring parking lot.
What is the reception time?
The reception at the store is from 10:00 to 19:00 on weekdays.

Valuation Results and Payments 

When will I get a valuation?
We will keep your item once and we will contact you by e-mail within 3 business days.
How do I receive items that I would like to cancel selling?
Please come back to the store again or we will send them to you(free).
Is it possible to receive payment with bank transfer?
Yes. Please tell the store staff when you visit the store.

Free Assessment